Privacy Policy – redbaji Data Protection

1 Introduction

redbaji is committed to protecting the privacy of every player who uses our platform. We understand that sharing personal information requires trust, and we take that responsibility seriously. This Privacy Policy is written to be clear and straightforward — not buried in legal language that nobody actually reads.

When you register at redbaji, make a deposit, play a game, or contact our support team, you share information with us. This policy explains what that information is, why we need it, and exactly what we do with it. We believe you have a right to know these things, and we've written this policy with that in mind.

redbaji operates as an online gaming platform serving players in Bangladesh. Our data practices are designed to meet the requirements of responsible platform operation, including identity verification, fraud prevention, and payment processing. We do not collect data beyond what is necessary for these purposes.

2 Data We Collect

redbaji collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and from third-party verification services where required.

Information you provide directly:

• Full legal name, date of birth, and gender (collected at registration )
• Email address and phone number
• Residential address
• Username and password (password is stored in hashed form only — redbaji staff cannot see your password)
• Identity documents submitted for KYC verification, such as national ID card, passport, or driving licence
• Payment method details, including bKash or Nagad account numbers used for deposits and withdrawals
• Any information you provide when contacting redbaji support, including chat transcripts and email correspondence

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on the redbaji platform and time spent on each page
• Game activity, including games played, bet amounts, and session duration
• Login timestamps and session data
• Cookie and tracking data (see Section 6 for full details)

3 How We Use Your Data

redbaji uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your redbaji account. This includes processing your registration, verifying your identity, and managing your account settings.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Your payment details are used solely for transaction processing and are not stored beyond what is required for this purpose.
• Identity verification (KYC): Verifying that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account is not being used for fraudulent purposes.
• Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, bonus abuse, or other prohibited conduct. This includes automated monitoring systems and manual review by our security team.
• Customer support: Responding to your queries, resolving disputes, and providing assistance with account issues. Support interactions are logged to maintain a record of your case history.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the redbaji platform and identify areas for improvement. This analysis does not involve identifying individual players.
• Responsible gaming: Monitoring gaming patterns to identify players who may be showing signs of problem gambling, and providing appropriate support tools or interventions where necessary.
• Legal and regulatory compliance: Meeting our obligations under applicable laws and regulations, including maintaining records required by financial regulators and responding to lawful requests from authorities.

redbaji does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for review, a member of our team will assess the situation before any action is taken.

4 Legal Basis for Processing

redbaji processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment information, and account activity data is necessary to fulfil our contract with you — that is, to provide you with access to the redbaji platform and its services.
• Legal obligation: Identity verification, transaction records, and certain security monitoring activities are required by applicable laws and regulations. redbaji must retain this data to comply with these obligations regardless of your preferences.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of redbaji's legitimate interest in operating a safe and fair platform. These activities are balanced against your privacy rights.
• Consent: Where redbaji relies on your consent to process data — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

5 Data Sharing & Third Parties

redbaji does not sell your personal data to third parties. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment details are shared with bKash, Nagad, Rocket, and banking partners solely for the purpose of processing your transactions. These providers have their own privacy policies governing their use of your data.
• Identity verification providers: Where third-party KYC services are used to verify your identity documents, your data is shared with those providers under strict data processing agreements.
• Game providers: Game providers such as EVO Gaming may receive your player ID and session data to facilitate gameplay. They do not receive your full personal profile.
• Legal authorities: redbaji will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of redbaji, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of redbaji's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and given the opportunity to close their accounts if they do not wish their data to be transferred.

6 Cookies & Tracking

redbaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the redbaji platform to function. They manage your login session, remember your language preference, and maintain your account security. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: These remember your preferences, such as your preferred deposit method or game display settings, to improve your experience on return visits.
• Analytics cookies: redbaji uses anonymised analytics data to understand how players navigate the platform. This data is aggregated and does not identify individual users. It helps us improve the platform over time.
• Security cookies: These help detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the redbaji platform. For a full list of cookies used by redbaji, contact our support team.

7 Data Retention

redbaji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Identity documents: Retained for the duration of your account and for a minimum of 5 years after account closure.
• Support correspondence: Retained for 3 years from the date of the last interaction, to maintain a record of your case history and support any future disputes.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required and no legal obligation requires its retention, redbaji will securely delete or anonymise it. You may request early deletion of your data subject to the limitations described in Section 9.

8 Data Security

redbaji takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• All data transmitted between your device and the redbaji platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing algorithms. redbaji staff cannot view your password in plain text.
• Access to player data is restricted to authorised personnel on a need-to-know basis. All access is logged and audited.
• redbaji conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• Payment data is handled in accordance with applicable payment security standards.

9 Your Rights

As a redbaji player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

The redbaji platform is strictly for adults aged 18 and over. redbaji does not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a person under 18, we will close the account immediately and delete the associated personal data, subject to any legal retention obligations.

If you believe a minor has registered an account at redbaji, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. redbaji supports responsible gaming at every level, and protecting young people from gambling harm is a core part of that commitment.

11 Changes to This Policy

redbaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised effective date.

For significant changes that materially affect how your data is used, redbaji will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how redbaji protects your privacy.

Continued use of the redbaji platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how redbaji handles your personal information, please get in touch. Our team is available 24/7 and will respond to privacy-related queries within 30 days.

For related policies, see our Terms and Conditions and Responsible Gaming pages.